Terms of service
TERMS OF SERVICE
Last Updated: September 2026
Welcome to CaseRaga. These Terms of Service govern your use of the CaseRaga website and your purchase of products from our store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
1. ABOUT CASERAGA
CaseRaga is an online store offering smartphone cases, accessories, and related products.
Throughout these Terms, “CaseRaga”, “we”, “us”, or “our” refers to CaseRaga.
“You” or “customer” refers to any person accessing our website or purchasing products from us.
2. USE OF OUR WEBSITE
You agree to use the CaseRaga website only for lawful purposes.
You must not:
• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorized access to our website or systems
• Interfere with the operation or security of the website
• Copy, reproduce, modify, or misuse our website content without permission
• Use our website to transmit harmful or malicious material
We reserve the right to restrict or terminate access where necessary to protect our website, business, or customers.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, specifications, images, colours, prices, and other information displayed on our website are accurate.
However, minor differences may occur due to:
• Screen and display settings
• Lighting conditions in product photography
• Manufacturing variations
• Product batches
Product images are provided for representation and may not always reflect the exact appearance under different lighting or screen conditions.
4. PRICES
All product prices displayed on the website are subject to change without prior notice.
The applicable price for an order is the price displayed at the time the order is successfully placed.
Where applicable, taxes, shipping charges, COD charges, or other applicable charges will be displayed during checkout.
5. PRODUCT AVAILABILITY
Product availability may change without notice.
We reserve the right to:
• Limit quantities
• Discontinue products
• Modify product specifications
• Cancel orders where a product is unavailable
If an order cannot be fulfilled because the product becomes unavailable, we will communicate the situation and process any applicable refund according to the payment method and circumstances.
6. ORDER PLACEMENT
When you place an order on our website, you agree to provide accurate and complete information, including:
• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• Pincode
• Payment information where required
You are responsible for ensuring that the information provided during checkout is correct.
An order is considered successfully placed only after the order has been successfully submitted and accepted by our system.
7. ORDER ACCEPTANCE
CaseRaga reserves the right to cancel or decline an order in certain situations, including:
• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Technical or system errors
• Delivery serviceability limitations
• Other circumstances requiring cancellation
If payment has already been received for an order that is cancelled by CaseRaga, the applicable amount will be refunded according to the payment method and circumstances.
8. PAYMENT
Orders must be paid using the payment methods available at checkout.
Payment processing may be handled by third-party payment providers.
CaseRaga does not store complete card or banking credentials on its own systems where payment processing is handled by an external payment provider.
Customers are responsible for providing accurate payment information and completing the payment process.
9. CASH ON DELIVERY
Cash on Delivery may be available for eligible orders and locations.
A COD charge may apply and will be displayed during checkout where applicable.
COD availability may depend on pincode, courier serviceability, order value, and other operational conditions.
10. SHIPPING AND DELIVERY
Orders are shipped according to our Shipping Policy.
Our standard delivery timeline is approximately 3–5 business days, although actual delivery time may vary depending on location, courier operations, serviceability, weather, holidays, and other circumstances.
Delivery timelines are estimates and are not guaranteed delivery dates.
For complete information, please refer to our Shipping Policy.
11. CANCELLATION
Customers may request cancellation as early as possible after placing an order.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
If an order has already been dispatched, the applicable shipping and return process may apply.
12. RETURNS, REPLACEMENTS AND REFUNDS
CaseRaga accepts eligible return, replacement, or refund requests primarily for:
• Damaged products
• Defective products
• Wrong products
• Wrong phone model, colour, or variant delivered
Such requests are subject to verification and the conditions stated in our Return & Refund Policy.
CaseRaga does not accept returns or refunds simply because a customer changes their mind, no longer requires the product, or does not like the product after receiving it.
Please refer to our Return & Refund Policy for complete details.
13. INTELLECTUAL PROPERTY
All content available on the CaseRaga website, including but not limited to:
• CaseRaga name and branding
• Logos
• Product images
• Graphics
• Text
• Website design
• Product descriptions
• Marketing materials
is owned by or licensed to CaseRaga unless otherwise stated.
You may not reproduce, copy, distribute, modify, publish, or commercially use our content without prior written permission.
14. THIRD-PARTY SERVICES
Our website may use third-party services such as:
• Payment gateways
• Courier and logistics providers
• Analytics services
• Review services
• Marketing and communication tools
These services may have their own terms and privacy policies.
CaseRaga is not responsible for the independent policies, systems, or actions of third-party service providers.
15. WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly.
However, temporary interruptions may occur because of:
• Maintenance
• Technical issues
• Server problems
• Internet or network failures
• Third-party service interruptions
• Security incidents
• Circumstances beyond our reasonable control
We do not guarantee that the website will always be available without interruption or error.
16. LIMITATION OF LIABILITY
To the extent permitted by applicable law, CaseRaga will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.
17. FORCE MAJEURE
CaseRaga will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, government restrictions, strikes, technical failures, or other unforeseen events.
18. CHANGES TO THESE TERMS
CaseRaga may update or modify these Terms of Service from time to time.
The updated version will be posted on this page with the revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
19. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute relating to these Terms or your transactions with CaseRaga shall be subject to the jurisdiction of the competent courts having jurisdiction over the matter.
20. CONTACT US
If you have questions regarding these Terms of Service, please contact us:
CaseRaga
Email:
caseraga.in@gmail.com
WhatsApp / Phone:
+91 88518 23377
Support Hours:
Monday–Saturday
10:30 AM–7:00 PM
We will make reasonable efforts to assist with questions or concerns regarding our website, products, orders, payments, shipping, returns, and refunds.