Shipping policy
SHIPPING POLICY
Last Updated: September 2026
At CaseRaga, we aim to deliver every order safely, securely, and as quickly as possible. This Shipping Policy explains how your order is processed, shipped, tracked, and delivered.
01 — ORDER PROCESSING
Orders are processed after successful order confirmation and payment verification.
We generally aim to dispatch orders within our normal processing timeframe. Processing or dispatch may take longer during:
• Sales and promotional periods
• Public holidays
• High order volumes
• Unexpected operational or courier delays
Once your order has been shipped, tracking details will be provided whenever available.
02 — DELIVERY TIME
Our standard delivery timeline is approximately:
**3–5 Business Days**
Actual delivery time may vary depending on:
• Delivery location
• Courier availability
• Pincode serviceability
• Weather or other unforeseen circumstances
• Courier network delays
• Public holidays
The estimated delivery time is not a guaranteed delivery date.
03 — SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
Any promotional free-shipping offer will be subject to the terms mentioned with that offer.
04 — CASH ON DELIVERY
Cash on Delivery may be available for eligible locations and orders.
A COD charge may apply to COD orders and will be displayed during checkout wherever applicable.
COD availability depends on pincode, courier serviceability, order value, and other operational factors.
05 — ORDER TRACKING
Once your order is dispatched, tracking information will be shared through the contact details provided during checkout whenever tracking is available.
You can use the tracking information to follow the shipment status with the applicable courier partner.
Please allow some time for the tracking information to become active after dispatch.
06 — DELIVERY ATTEMPTS
Our courier partner may make multiple delivery attempts according to its standard delivery process.
Customers are requested to:
• Keep the provided mobile number reachable
• Provide the correct delivery address
• Be available to receive the shipment
• Cooperate with the courier partner when required
If an order cannot be delivered because of an incorrect address, unavailable recipient, unreachable phone number, refusal to accept the shipment, or repeated failed delivery attempts, the shipment may be returned to CaseRaga.
07 — ADDRESS CHANGES
Please verify your shipping address carefully before placing your order.
If you need to change your address after placing an order, contact CaseRaga support as soon as possible.
Address changes may not be possible once the order has been processed, packed, or dispatched.
CaseRaga cannot guarantee an address change after dispatch.
08 — DELAYED SHIPMENTS
While we make reasonable efforts to ensure timely delivery, shipping delays may occur due to circumstances outside our control, including:
• Courier delays
• Weather conditions
• Transportation disruptions
• Operational issues
• Public holidays
• High-volume periods
• Events beyond reasonable control
If your shipment appears significantly delayed, please contact our support team with your order details so that we can assist you.
09 — DAMAGED PACKAGE AT DELIVERY
If the outer package appears visibly damaged, opened, tampered with, or severely crushed at the time of delivery, please:
• Take clear photographs of the package
• Record an unboxing video whenever possible
• Keep the packaging and shipping label safely
• Contact CaseRaga support as soon as possible
Do not discard the original packaging until the issue has been resolved.
10 — DAMAGED, DEFECTIVE OR WRONG PRODUCT
If you receive:
✓ A damaged product
✓ A defective product
✓ A wrong product
✓ A wrong phone model
✓ A wrong colour or variant
please contact CaseRaga within **7 days of delivery**.
Please provide:
• Order number
• Registered mobile number or email address
• Clear photographs of the product
• Photographs of the packaging and shipping label
• Unboxing video, if available or requested
• Any additional information required by our support team
Our team will review the issue and provide the appropriate resolution according to our Return & Refund Policy.
11 — RETURN SHIPPING
If a return is approved by CaseRaga because of a damaged, defective, or incorrect product, return instructions will be provided by our support team.
Customers should not independently ship products to CaseRaga without contacting support and receiving return instructions.
Where reverse pickup is available, CaseRaga may arrange pickup through the applicable courier partner.
If reverse pickup is not available for a particular location, further return instructions will be provided.
12 — CHANGE OF MIND / CUSTOMER PREFERENCE
CaseRaga does not accept returns or refunds simply because:
• You changed your mind
• You no longer require the product
• You do not like the product after receiving it
• You selected the wrong phone model yourself
• You selected the wrong colour or variant yourself
Returns are intended only for eligible cases such as damaged, defective, or incorrect products, subject to verification.
**Change-of-mind returns are not accepted by CaseRaga.**
13 — UNDELIVERED / RETURN TO ORIGIN (RTO)
An order may be returned to the sender if delivery cannot be completed because of reasons such as:
• Incorrect or incomplete address
• Customer unavailable
• Customer refusal
• Incorrect contact information
• Repeated failed delivery attempts
• Pincode or serviceability limitations
If an order is returned to CaseRaga, any refund or re-shipment will be handled according to the applicable order circumstances and our policies.
14 — SHIPPING SERVICEABILITY
Delivery availability depends on courier serviceability for the entered pincode.
Certain remote, restricted, or non-serviceable locations may not be eligible for delivery.
If a pincode is not serviceable, we may contact the customer regarding an alternative delivery address where possible.
15 — ORDER CANCELLATION
Cancellation requests should be made as early as possible after placing the order.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
If the shipment has already been dispatched, the customer may need to follow the applicable delivery or return process instead.
16 — DELIVERY INFORMATION
Customers are responsible for providing accurate:
• Name
• Mobile number
• Email address
• Complete shipping address
• Pincode
CaseRaga will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
17 — CONTACT US
For shipping-related questions or assistance, contact CaseRaga:
**Email:**
caseraga.in@gmail.com
**WhatsApp / Phone:**
+91 88518 23377
**Support Hours:**
Monday–Saturday
10:30 AM–7:00 PM
CaseRaga will make reasonable efforts to assist customers with shipping-related concerns and coordinate with the applicable courier partner whenever required.