Refund policy
RETURN & REFUND POLICY
Last Updated: September 2026
At CaseRaga, we want every order to reach you in perfect condition. If you receive a product that is damaged, defective, or different from what you ordered, you may request a return, replacement, or refund subject to the conditions below.
01 — ELIGIBLE RETURNS
CaseRaga accepts return requests only in the following situations:
✓ The product received is damaged.
✓ The product received is defective.
✓ The wrong product, phone model, colour, or variant was delivered.
Returns or refunds are not accepted simply because the product is not liked, is no longer required, or the customer has changed their mind.
02 — RETURN WINDOW
All eligible return requests must be raised within **7 days from the date of delivery**.
Requests raised after the 7-day return period may not be accepted.
03 — PRODUCT CONDITION
To be eligible for a return, the product should:
✓ Be unused.
✓ Be in its original condition.
✓ Be returned with the original packaging and accessories, wherever applicable.
✓ Not have been altered, damaged, modified, or misused after delivery.
04 — DAMAGED, DEFECTIVE OR WRONG PRODUCT
If you receive a damaged, defective, or incorrect product, please contact CaseRaga within **7 days of delivery**.
Please provide:
• Order number
• Registered mobile number or email address
• Clear photographs of the product
• Clear photographs of the packaging and shipping label
• Unboxing video, if available or requested
• Any additional information required by our support team
05 — RETURN REQUEST PROCESS
To request a return:
1. Contact CaseRaga support with your order details.
2. Explain the issue and provide the requested photographs or videos.
3. Our team will review the request.
4. If the request is approved, you will receive return instructions.
5. Where reverse pickup is available, the return may be collected through our courier partner.
Please do not send a product back without contacting CaseRaga and receiving return instructions.
06 — INSPECTION
Returned products may be inspected after they are received.
A replacement or refund will be processed only after the reported issue has been verified.
A return request may be rejected if inspection shows that the product has been:
• Used or misused
• Modified or altered
• Damaged by the customer
• Returned without required packaging or accessories
• Different from the product originally delivered
07 — REPLACEMENT
Where an eligible return is approved, CaseRaga may provide a replacement of the same product, phone model, colour, or variant, subject to availability.
If the same product or variant is unavailable, CaseRaga may provide an alternative resolution, such as an applicable refund or other suitable option.
08 — REFUNDS
Where a refund is approved, it will generally be initiated after the returned product has been received and inspected.
The refund method and processing time may depend on the original payment method and the payment provider.
The time taken for the amount to appear in the customer's account may vary depending on the bank or payment provider.
09 — RETURN SHIPPING
For an approved return involving a damaged, defective, or incorrect product, CaseRaga will provide the applicable return instructions.
Customers should not independently ship products to CaseRaga unless specifically instructed by our support team.
Where reverse pickup is available, CaseRaga may arrange the pickup.
If reverse pickup is not available for a particular location, further instructions will be provided.
10 — NON-ELIGIBLE RETURNS
Returns or refunds will not be accepted for:
• Change of mind
• Product no longer required
• Product not liked after delivery
• Incorrect phone model selected by the customer
• Incorrect colour or variant selected by the customer
• Customer-caused damage
• Used or modified products
• Products returned after the 7-day return window
**Change-of-mind returns are not accepted by CaseRaga.**
11 — SALE & PROMOTIONAL PRODUCTS
Products purchased during discounts, promotions, or special offers remain subject to this Return & Refund Policy unless the product is specifically marked as **Final Sale** or otherwise stated at the time of purchase.
Where a product is eligible for return due to being damaged, defective, or incorrectly delivered, the same verification process will apply.
12 — ORDER CANCELLATION
Cancellation requests should be made as early as possible after placing an order.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
If an order has already been dispatched, the applicable shipping, delivery, and return process may apply.
13 — IMPORTANT NOTES
• CaseRaga reserves the right to verify the reported issue before approving a return, replacement, or refund.
• Customers should keep the original packaging until the issue has been resolved.
• Refunds or replacements are subject to product inspection and verification.
• Shipping, COD, handling, or other charges may be treated according to the circumstances of the order and applicable law.
• Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.
14 — CONTACT US
For return, replacement, or refund assistance, contact CaseRaga:
**Email:**
caseraga.in@gmail.com
**WhatsApp / Phone:**
+91 88518 23377
**Support Hours:**
Monday–Saturday
10:30 AM–7:00 PM
CaseRaga aims to resolve eligible product-related issues fairly and efficiently while maintaining a smooth customer experience.